These terms and conditions apply to the use of this website, and by using this website you acknowledge that you are bound by them.

If you do not accept these terms and conditions, you must not use this website.

In these terms and conditions:

“You” means the person accessing or using this website. “Your” has a corresponding meaning; and
“We” means Arnold Franks Limited and our successors and assignees. “Our” and “us” have a corresponding meaning.

1. Changes to this website

We may change any of the information on this website, including these terms and conditions, at any time. By continuing to use this website after any changes have been made, you acknowledge that you will continue to be bound by these terms and conditions.

2. General information

The content of this website is for your information only – it is not advice. We will try to make sure that the information on this website is accurate and up-to-date, but we do not guarantee that the information we provide is reliable, accurate, or suitable for what you may want to use it for. Although we will try to keep this website running smoothly we do not warrant that the functions contained in this site will always be uninterrupted or error free or that any defects in it will be corrected. You are responsible for refreshing your browser cache (the temporary storage area in memory on disk that holds the most recently downloaded web pages) to ensure that the page you are viewing is up-to-date.To the maximum extent permitted by law, we disclaim and exclude all implied conditions or warranties. Before you rely or act on any of the information on this website, you should get professional advice.

3. User names and passwords

You may be issued with a user name and password for using specific services in this website. You agree to take all reasonable precautions to protect the security and integrity of your user name and password and to prevent its unauthorized use. You agree to be responsible for all actions taken using your user name and password. If you become aware of any unauthorized use of your user name or password, you must let Arnold Franks know immediately. By signing up as a user, you warrant that the personal information you have provided is complete, accurate and will be kept up-to-date. You will not register as a user under multiple identities.

4. Security

Information transmitted over the internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect via our website or email. The information you send is passed through a secure server using encryption technology. All stored customer information on this website is protected with secure passwords, user log-ons and other security procedures. We do not store any credit card information on our web servers. Any transactions made on the site is encyrpted with 128-bit ssl protocol. Our servers are also pci compliant.

5. Exclusion of liability

You use this website at your own risk. As such, you agree that, to the maximum extent permitted by law, any and all liability and responsibility of us to you or any other person under or in connection with these terms of use, or in connection with this site (or any linked site), or the material on this site (or any linked site), or your use of or inability to use this site (or any linked site), is excluded regardless of whether such liability arises in contract, tort (including negligence), equity, breach of statutory duty or otherwise. Our liability and responsibility is excluded in respect of any and all loss or damage, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss.

6. Pricing on products

All prices quoted on products throughout the website must be in New Zealand dollars and include GST.

7. Hypertext links

This website may contain hypertext links to other websites that are not operated by us. These links are provided for your convenience and interest only. We will not investigate or monitor the hypertext links to other websites. You link to them at your own risk. We are not responsible for the information contained on any website that you link to from this website. You must not create a hyperlink to any of the pages of this website unless we give you our written consent first. If you create a hypertext link to this website, you are responsible for all direct and indirect consequences of the link. You must indemnify us for all loss we suffer in connection with any link you have created.

8. Intellectual property rights

We hold all copyright and other intellectual property rights in this website. You may use the information on this website and reproduce it (electronically or in hard copy) for your personal use only. In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information on this website.

9. Indemnity

You agree to release and indemnify us from and against all actions, claims, costs (including legal costs and expenses) losses, proceedings, damages, liabilities, or demands suffered or incurred by us arising out of or in connection with your failure to comply with these terms and conditions.

10. Privacy

You may access information contained within this site without providing personal information. Where you voluntarily provide personal information (for example, through online forms or email requests), we are required as a minimum to hold your personal information as directed under the Privacy Act 1993. The Privacy Act 1993 regulates us through the Privacy Principles as to how we collect, use, hold, disclose, access, correct, manage and dispose of your personal information. Some information, however, is automatically retrieved while visiting our site, such as site browsing patterns. Please be assured that in the event that any personal information is sourced we only use this information in aggregate form so that no effort is made to identify individual visitors. To view any personal information held by us, or if you have any concerns about personal information that we hold and wish to request its correction, please write to

11. Governing law

This website is governed by the laws of New Zealand. When you access this website, you submit to the exclusive jurisdiction of the New Zealand courts.

12. Contact

Any comments or queries relating to the use of Arnold Franks are welcomed and should be addressed to